Pricing Policy
At Fluenzu, all our course and product prices are clearly mentioned on the website and are inclusive of any applicable taxes. Prices may vary based on special offers, promotions, or bundles. We reserve the right to update pricing at any time, but rest assured, once a purchase is made, the price at the time of purchase is final. No hidden charges — what you see is what you pay.
Shipping Policy
Since Fluenzu offers 100% digital products and services (e-books, online lessons, and preparation material), there is no physical shipping involved. Once a purchase is successfully completed, users receive instant access to downloads or course links via email or their Fluenzu account. For any access issues, our team is available to assist within 24 hours.
Terms and Conditions
By accessing and using Fluenzu, you agree to our terms:
- All content (courses, videos, e-books) is for personal learning only and cannot be redistributed or resold.
- We reserve the right to update or change our content without prior notice.
- Any misuse, unauthorized access, or breach of terms may result in account suspension.
- Payments made through our platform are secure. Any refund or cancellation must follow our Refund Policy.
- Fluenzu holds the right to modify terms as needed to improve user experience or comply with legal standards.
Privacy Policy
Your privacy matters to us. We collect only the essential information required to process your orders and improve your learning experience. This includes your name, email, and payment information. We do not share or sell your data to any third parties. All transactions are encrypted and handled securely. You may request data deletion or review by contacting us at info@fluenzu.com.
Cancellation and Refund Policy
We strive to deliver high-quality learning resources. However, if you are not satisfied:
- Digital Products (e-books, downloads): These are non-refundable once delivered.
- Courses/Sessions: Cancellations must be made at least 24 hours before the scheduled session to receive a refund or reschedule.
- Refund Requests: Must be submitted within 7 days of purchase. Refunds are processed within 5–7 business days.
- To request a refund, please email us at info@fluenzu.com with your order ID and concern.
