Effective Date: 01/01/2025
At Fluenzu, we strive to provide world-class language training experiences. We also believe in clarity and fairness when it comes to cancellations and refunds.
1. Course Enrollments
Once a student enrolls and payment is confirmed, the seat in a specific program (group or private) is reserved. We encourage all students to review the curriculum, schedule, and expectations before making a purchase.
2. Cancellation by Student
Private Classes: Cancellations made at least 48 hours in advance may be eligible for rescheduling. No refunds will be issued.
Group Classes: No cancellations or rescheduling permitted once the batch starts.
No-Show Policy: Missing a session without prior notice will result in forfeiture of that class.
3. Refund Policy
No Refunds: All purchases made are final. We do not offer partial or full refunds under any circumstances.
Transfer Option: In special cases, the remaining sessions may be transferred to another individual upon prior approval.
4. Cancellation by Fluenzu
In the rare case that we need to cancel or reschedule a session (e.g., due to unforeseen technical or scheduling issues), we will offer:
Full rescheduling of the affected session
Or a credit toward a future session of equal value
5. Contact for Queries
If you have questions about our cancellation or refund policy, please email us at:
📧 info@fluenzu.com
